Refund policy

Refund Policy

Refunds & Returns

We want you to have a great shopping experience with us. If you're not completely satisfied with your purchase, we're here to help.

Eligibility for Returns

You may request a return or refund if:

  • The product received is damaged, defective, or incorrect.

  • The item is missing from your order.

  • The product is unused, unopened, and in its original packaging.

  • The return request is submitted within 7 days of receiving your order.

Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Opened or used skincare, beauty, or personal care products.

  • Products damaged due to misuse or improper handling.

  • Gift cards, promotional items, or free samples.

  • Clearance or final-sale items.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery. Kindly provide:

  • Your order number

  • Clear photos of the product and packaging

  • A brief description of the issue

Once verified, we will arrange a replacement or issue a full refund.

Refund Process

After your return request is approved and the product is received and inspected:

  • Refunds will be processed to the original payment method.

  • Processing time may take 5–10 business days, depending on your bank or payment provider.

  • Shipping charges are non-refundable unless the return is due to our error.

Order Cancellation

Orders can be canceled before they are shipped. Once an order has been dispatched, cancellation requests cannot be processed and the standard return policy will apply.

Exchange Policy

We currently offer exchanges only for damaged, defective, or incorrectly delivered products, subject to stock availability.

Refund Timeline

Refund Method Estimated Processing Time
Credit/Debit Card 5–10 Business Days
UPI Payments 3–7 Business Days
Net Banking 5–10 Business Days
Wallet Payments 3–7 Business Days

Contact Us

If you have any questions regarding returns, refunds, or exchanges, please contact our customer support team:

Email: support@yourwebsite.com
Phone: +91 XXXXX XXXXX
Business Hours: Monday to Friday, 9:00 AM – 6:00 PM

Note: We reserve the right to refuse returns that do not meet the conditions outlined in this Refund Policy. Please review the policy carefully before making a purchase.